Twenty years of solving problems.

I've spent 20 years as a web producer, mostly at Microsoft and most recently at XBOX, working across XBOX campaigns, player support, and store operations. The job is changing rapidly right now. I've gone from hand-building websites and managing CMS publishing pipelines to (now) building LLM agents, automations, personal tools. I'm still looking to solve problems and improve processes.

For the last few years, the most interesting work has been with how AI adoption is evolving my work. I'm a hands-on builder of AI solutions that automate work, and actually work! Sometimes it's simple. Find a repetitive action, define it, and then seek out solutions. I took an unusable internal tool and added a custom front-end and automated error checking to reduce a manual localization process from 30 minutes to 3. I've built Copilot agents that catch production errors before they go live. I've designed and facilitated "AI Explorers," a cross-team knowledge-sharing program for our AI learnings and solutions.

I'm currently looking for my next role, preferably something on an AI-forward team rethinking how content operations work. If that sounds like your team, I'd like to hear from you.

Before tech, I used to teach, and it's never really stopped being a part of me. I believe the best thing a team produces, besides the work, is the opportunity for people to grow. My perspective and my effort in leadership is that a healthy org supports individuals to learn, improve themselves, do great things for the org, and then move on.

I'm based in Seattle. I've been practicing and bumbling along in kung fu and tai chi for several years, occasionally in public parks (I bet there's a cringe-worthy YouTube video out there somewhere). I love squash (the sport and fruit) and traveling to colorful places like Curaçao.

And my logo? That's Emma! She's no longer with us, but this goofy dog lives on in my heart.